All the frequently asked questions about StockBz, grouped by topic.
The product, the plans, Shopify and POS: answers to the questions we are asked most.
01 · The product
What StockBz does and what you need to start.
Do I need an online shop to use StockBz?
No. StockBz is a warehouse management system and works on its own. If you also sell online you can connect the shop, but it is not a requirement.
How do I start?
You create an account, create your company and set up the first warehouse. The Free plan lets you try the whole flow.
Do I need a scanner?
No. Scanning speeds the work up, but every code can be typed and every quantity can be recorded by hand.
Do the people scanning need an account?
No. Warehouse staff identify themselves with a PIN, and scans are still recorded in their name.
What happens if the tablet loses its connection?
Scans are saved locally, you are told how many are waiting, and they are sent automatically when the connection comes back. Closing and reopening the application does not lose the work done.
Can I manage several warehouses?
Yes, and warehouses are unlimited on every plan. Transfers between warehouses are a document type of their own, with goods in transit.
Can I correct a wrong quantity?
Yes, with an adjustment that carries its own reason. The previous movement is not deleted: the log is immutable by construction.
02 · Plans and payments
How prices and limits work.
How do I pay?
By card, through a hosted checkout, straight from the console. If you connect a Shopify shop, billing goes through Shopify. The price list is the same either way: only where it is charged changes.
What counts towards the movement limit?
Warehouse operations: receipts, shipments, transfers, stock counts and adjustments.
What happens if I exceed my plan movement limit?
You see warnings before the limits are reached. If a limit is exceeded, the refusal states which limit applies, the allowed value and the current consumption, without interrupting an operation halfway.
Does the plan limit the number of warehouses?
No. Every plan includes unlimited warehouses; what changes is active users and stock movements every 30 days.
03 · Shopify
What changes when you connect the shop.
Do I need a StockBz account to use the app?
Yes. The Shopify app connects the shop to the StockBz platform. You can create the account during the connection wizard, without leaving the Shopify admin.
Is installing the Shopify app enough to manage the warehouse?
No. A StockBz account is required; the Shopify app alone is not a management system.
How is StockBz billed if I connect Shopify?
Through Shopify, using the price list hosted by Shopify — the same one as the Pricing page, with the same plans and the same limits. While the shop is connected, Shopify is the only payment channel.
Do ecommerce shipments consume the movement limit?
No. The limit covers warehouse operations; shipments generated by shop orders are not counted.
Who decides stock levels, Shopify or StockBz?
You choose at connection time. With StockBz as the source, movements update Shopify. With Shopify as the source, alignment towards StockBz happens at the initial import and during reconciliation.
Does stock stay aligned in real time between Shopify and StockBz?
With Shopify as the stock source, alignment from Shopify to StockBz happens at the initial import and during reconciliation, not continuously.
Does StockBz handle orders that are not fulfilled yet?
No. StockBz steps in when an order is fulfilled and records the matching outbound movement; it does not handle reservations or allocations before fulfilment.
Do outbound movements from fulfilled orders go through picking?
No. Outbound movements generated by fulfilled orders do not follow the picking flow, because fulfilment has already been confirmed.
How do my Shopify locations become warehouses?
Every active Shopify location is mapped to a StockBz warehouse, and the mapping survives reinstalling the app.
Can I connect more than one shop?
Each shop connects to a single StockBz company, and the same StockBz product can be linked to several shops.
Does StockBz create native Shopify purchase orders?
No. Native Shopify purchase orders cannot be created through the API.
04 · Shopify POS
What changes when you work from the in-store tablet.
What happens if the POS tablet loses its connection?
Scans are saved locally and sent automatically when the tablet is back online.
Do staff scanning from POS need a StockBz account?
No. Staff are recognised from the POS profile; PIN operators attribute scans to the staff, with no StockBz account needed to scan.
Does POS show documents from every location?
No. The list shows only the documents of the warehouse of the location you are working in.
Which languages is the POS extension available in?
The POS extension is available in Italian and English; other languages fall back to English.